Shipping policy
Shipping Policy
At NOVA STORE, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below for complete details regarding order processing, shipping times, and delivery.
Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- During high-demand periods, shipping may experience slight delays.
Shipping Time
Estimated delivery times:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days (if available)
Delivery times may vary depending on your location and courier service availability.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available on selected products or minimum order values.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our support team within 48 hours of delivery. We will work to resolve the issue as quickly as possible.
Incorrect Address
Customers are responsible for providing accurate shipping details. NOVA STORE is not responsible for delays or failed deliveries caused by incorrect addresses.
Contact Us
For any shipping-related questions, please contact our customer support team through our website contact page.